Return and Refund Policy

All sales are final. We accept returns only when a product arrives defective or damaged.

Defective or Damaged Products

Please inspect your order when it arrives. If your product is defective or damaged, contact us within 7 days of delivery at vetol.j.jacey@gmail.com

Include the following information:

• Your name

• Order number

• A description of the problem

• Clear photographs or video showing the defect or damage

We will review your request and may offer a replacement or refund, depending on the circumstances.

Return Authorization

Do not return a product without contacting us first. If a return is required, we will provide the correct return address and instructions.

Do not send a product to the address shown on its original package unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

Non-Returnable Orders

We do not accept returns or provide refunds for:

• Changing your mind

• Ordering the wrong product, color, or quantity

• Products damaged through misuse or improper installation

• Products that have been modified

• Normal wear and tear

• Delivery delays outside our reasonable control

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or card provider to process the refund after it has been issued.

Order Cancellations

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped.